Shop our new activewear range
Shop our new activewear range
Shopping Cart
Shop our new activewear range
FAQs
FAQs
How Can We Help?
Can I pause my membership?
Once you have completed your initial 12 week contractual period you are granted 4 weeks suspension in every calendar year. The studio requires 1 week's written notice prior to the suspension dates. You will receive notification once the suspension has been approved.
How do I cancel my membership?
In choosing the Membership option you are agreeing to a minimum contract of 12 weeks. Following this time your Membership will roll on week to week, should you wish to cancel at any time, the studio requires 2 week’s written notice prior to cancellation date. You will receive a response from the studio with your last payment date and last class visit.
Is there a membersip contract period?
Yes there is. In choosing the Membership option you are agreeing to a minimum contract of 12 weeks. The Membership will continue on following this time until such time as you want to cancel. (please see “How do I cancel my Membership”
Can I get an extension on my class pass?
The studio does not offer pass extensions, however up to 5 classes can be rolled over onto a new pass once purchased. If you purchase the pass online, notify the studio in writing and the classes will be added.
When does my pass/membership start?
Your Class Pass or Unlimited Pass will start on your first visit (not your purchase date).
Can I pause my pass/membership?
Please see website for suspension allowances.
Can I pause my membership?
Once you have completed your initial 12 week contractual period you are granted 4 weeks suspension in every calendar year. The studio requires 1 week's written notice prior to the suspension dates. You will receive notification once the suspension has been approved.
How do I cancel my membership?
In choosing the Membership option you are agreeing to a minimum contract of 12 weeks. Following this time your Membership will roll on week to week, should you wish to cancel at any time, the studio requires 2 week’s written notice prior to cancellation date. You will receive a response from the studio with your last payment date and last class visit.
Is there a membersip contract period?
Yes there is. In choosing the Membership option you are agreeing to a minimum contract of 12 weeks. The Membership will continue on following this time until such time as you want to cancel. (please see “How do I cancel my Membership”
Can I get an extension on my class pass?
The studio does not offer pass extensions, however up to 5 classes can be rolled over onto a new pass once purchased. If you purchase the pass online, notify the studio in writing and the classes will be added.
When does my pass/membership start?
Your Class Pass or Unlimited Pass will start on your first visit (not your purchase date).
Can I pause my pass/membership?
Please see website for suspension allowances.
Can I pause my membership?
Once you have completed your initial 12 week contractual period you are granted 4 weeks suspension in every calendar year. The studio requires 1 week's written notice prior to the suspension dates. You will receive notification once the suspension has been approved.
How do I cancel my membership?
In choosing the Membership option you are agreeing to a minimum contract of 12 weeks. Following this time your Membership will roll on week to week, should you wish to cancel at any time, the studio requires 2 week’s written notice prior to cancellation date. You will receive a response from the studio with your last payment date and last class visit.
Is there a membersip contract period?
Yes there is. In choosing the Membership option you are agreeing to a minimum contract of 12 weeks. The Membership will continue on following this time until such time as you want to cancel. (please see “How do I cancel my Membership”
Can I get an extension on my class pass?
The studio does not offer pass extensions, however up to 5 classes can be rolled over onto a new pass once purchased. If you purchase the pass online, notify the studio in writing and the classes will be added.
When does my pass/membership start?
Your Class Pass or Unlimited Pass will start on your first visit (not your purchase date).
Can I pause my pass/membership?
Please see website for suspension allowances.
How can I purchase a pass or membership?
All studio passes and Membership can be purchased through the website, on the Mindbody App or Heat App or in person.
How do I update my billing info?
You can update your personal information on your Mindbody App, via email or in person at the studio.
How do I update my email?
You can update your personal information on your App, via email or in person at the studio.
Can I change my billing day?
Unfortunately you can not change your billing date once your Membership contract has started. The best way to do this is to cancel your subscription and re-activate using your preferred billing day.
What happens if my membership payment fails?
Mindbody will attempt to redraw the payment 24hrs later. Should the funds still not be available your membership will be suspended. You can contact the studio via text or email to notify them the funds are available and the studio will process the payment manually and remove the suspension.PLEASE NOTE: Payments are processed through EziDebit and all failed payments incur a $14.94 fee as per your contract.
What do I need to bring to class?
You will require a yoga mat and towel for your class and a towel for showering afterwards if you choose to. You may bring your own or hire from us. Water is recommended and can be purchased from in the studio or you can bring your own reusable bottle, we have a filtered water fountain available. (Please no glass bottles, these can not go into classes).
How can I purchase a pass or membership?
All studio passes and Membership can be purchased through the website, on the Mindbody App or Heat App or in person.
How do I update my billing info?
You can update your personal information on your Mindbody App, via email or in person at the studio.
How do I update my email?
You can update your personal information on your App, via email or in person at the studio.
Can I change my billing day?
Unfortunately you can not change your billing date once your Membership contract has started. The best way to do this is to cancel your subscription and re-activate using your preferred billing day.
What happens if my membership payment fails?
Mindbody will attempt to redraw the payment 24hrs later. Should the funds still not be available your membership will be suspended. You can contact the studio via text or email to notify them the funds are available and the studio will process the payment manually and remove the suspension.PLEASE NOTE: Payments are processed through EziDebit and all failed payments incur a $14.94 fee as per your contract.
What do I need to bring to class?
You will require a yoga mat and towel for your class and a towel for showering afterwards if you choose to. You may bring your own or hire from us. Water is recommended and can be purchased from in the studio or you can bring your own reusable bottle, we have a filtered water fountain available. (Please no glass bottles, these can not go into classes).
How can I purchase a pass or membership?
All studio passes and Membership can be purchased through the website, on the Mindbody App or Heat App or in person.
How do I update my billing info?
You can update your personal information on your Mindbody App, via email or in person at the studio.
How do I update my email?
You can update your personal information on your App, via email or in person at the studio.
Can I change my billing day?
Unfortunately you can not change your billing date once your Membership contract has started. The best way to do this is to cancel your subscription and re-activate using your preferred billing day.
What happens if my membership payment fails?
Mindbody will attempt to redraw the payment 24hrs later. Should the funds still not be available your membership will be suspended. You can contact the studio via text or email to notify them the funds are available and the studio will process the payment manually and remove the suspension.PLEASE NOTE: Payments are processed through EziDebit and all failed payments incur a $14.94 fee as per your contract.
What do I need to bring to class?
You will require a yoga mat and towel for your class and a towel for showering afterwards if you choose to. You may bring your own or hire from us. Water is recommended and can be purchased from in the studio or you can bring your own reusable bottle, we have a filtered water fountain available. (Please no glass bottles, these can not go into classes).
Do you offer towel & mat hire?
Yes we offer mat and towel hire service.
What should I wear to class?
Our rooms are heated and you will sweat, so wear clothing you can move freely in and that allows the skin to breathe. Yoga tops and shorts or long legging are all good options, avoid wear tracksuit pants.
How do I book a class?
Classes and passes can be booked and managed through Mindbody App or our Heat Branded App. You can also book classes on our website.
What if I can't attend my class?
Cancellations can be made freely up to 2hrs before class starts, using your App.After this point and within the 2hr window before class any cancellations or no-shows will incur a penalty fee: $5 for late cancellation, $10 for a no-show. This will be deducted from your preferred payment method or noted on your account for the next time you visit the studio.
How do I know if I've been moved from the waitlist?
Ensure that you opt in to text or email “notifications” and you will be alerted when you drop into class. If you do nothing the studio will assume you are attending, if you can not attend you need to cancel out of the class. Your status will also appear in your App.
How does a membership work?
We offer two weekly membership option of $55 & $70 p/week. Charged weekly to your nominated Credit Card or Bank Account. An initial payment of 2 weeks will be charged upfront, weekly payments ensuing 1 week later.
Do you offer towel & mat hire?
Yes we offer mat and towel hire service.
What should I wear to class?
Our rooms are heated and you will sweat, so wear clothing you can move freely in and that allows the skin to breathe. Yoga tops and shorts or long legging are all good options, avoid wear tracksuit pants.
How do I book a class?
Classes and passes can be booked and managed through Mindbody App or our Heat Branded App. You can also book classes on our website.
What if I can't attend my class?
Cancellations can be made freely up to 2hrs before class starts, using your App.After this point and within the 2hr window before class any cancellations or no-shows will incur a penalty fee: $5 for late cancellation, $10 for a no-show. This will be deducted from your preferred payment method or noted on your account for the next time you visit the studio.
How do I know if I've been moved from the waitlist?
Ensure that you opt in to text or email “notifications” and you will be alerted when you drop into class. If you do nothing the studio will assume you are attending, if you can not attend you need to cancel out of the class. Your status will also appear in your App.
How does a membership work?
We offer two weekly membership option of $55 & $70 p/week. Charged weekly to your nominated Credit Card or Bank Account. An initial payment of 2 weeks will be charged upfront, weekly payments ensuing 1 week later.
Do you offer towel & mat hire?
Yes we offer mat and towel hire service.
What should I wear to class?
Our rooms are heated and you will sweat, so wear clothing you can move freely in and that allows the skin to breathe. Yoga tops and shorts or long legging are all good options, avoid wear tracksuit pants.
How do I book a class?
Classes and passes can be booked and managed through Mindbody App or our Heat Branded App. You can also book classes on our website.
What if I can't attend my class?
Cancellations can be made freely up to 2hrs before class starts, using your App.After this point and within the 2hr window before class any cancellations or no-shows will incur a penalty fee: $5 for late cancellation, $10 for a no-show. This will be deducted from your preferred payment method or noted on your account for the next time you visit the studio.
How do I know if I've been moved from the waitlist?
Ensure that you opt in to text or email “notifications” and you will be alerted when you drop into class. If you do nothing the studio will assume you are attending, if you can not attend you need to cancel out of the class. Your status will also appear in your App.
How does a membership work?
We offer two weekly membership option of $55 & $70 p/week. Charged weekly to your nominated Credit Card or Bank Account. An initial payment of 2 weeks will be charged upfront, weekly payments ensuing 1 week later.
Perks?
As a Thank You for being a valued member of Heat, among other things you are given 1 free class pass a month to bring along a friend or family member. Check you email at the start of each month for the link! Check out our Memberships page for more information about Heat member perks.
Can I try a class for free?
Unfortunately the studio does not offer free classes. You can purchase the Intro Pass online or in person which gives you 5 classes for $65 (14 days expiry which will activate from your first visit).
Can I suspend my intro pass
Yes there is. In choosing the Membership option you are agreeing to a minimum contract of 12 weeks. The Membership will continue on following this time until such time as you want to cancel. (please see “How do I cancel my Membership”
Perks?
As a Thank You for being a valued member of Heat, among other things you are given 1 free class pass a month to bring along a friend or family member. Check you email at the start of each month for the link! Check out our Memberships page for more information about Heat member perks.
Can I try a class for free?
Unfortunately the studio does not offer free classes. You can purchase the Intro Pass online or in person which gives you 5 classes for $65 (14 days expiry which will activate from your first visit).
Can I suspend my intro pass
Yes there is. In choosing the Membership option you are agreeing to a minimum contract of 12 weeks. The Membership will continue on following this time until such time as you want to cancel. (please see “How do I cancel my Membership”
Perks?
As a Thank You for being a valued member of Heat, among other things you are given 1 free class pass a month to bring along a friend or family member. Check you email at the start of each month for the link! Check out our Memberships page for more information about Heat member perks.
Can I try a class for free?
Unfortunately the studio does not offer free classes. You can purchase the Intro Pass online or in person which gives you 5 classes for $65 (14 days expiry which will activate from your first visit).
Can I suspend my intro pass
Yes there is. In choosing the Membership option you are agreeing to a minimum contract of 12 weeks. The Membership will continue on following this time until such time as you want to cancel. (please see “How do I cancel my Membership”